Benefits of Customer Service Training
The main aim of any organization isn’t just producing and selling their particular product, but also maintaining a customer so as to retain him/her by providing high-quality customer experience after sales. The primary idea is customer satisfaction. Now, the game is changing. It is much more than handling after-sales customer grievances. It is about establishing long-term customer relationships; because a contented customer is your product’s unpaid form of mouth-to-mouth propaganda. There are many organizations that are “customer-obsessed” like- Harley Davidson, Amazon, Disney, Zappos, Netflix, etc.
Companies, like Disney and Zappos, start their extensive customer-care training on their very first day. Irrespective of what an employee is hired to do, their training starts with their onboarding process itself in order to make them aware of their customer oriented approach and to make them learn the basics of their company’s philosophy which is again customer/guest focused.
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